{"id":12089,"date":"2023-11-15T09:30:06","date_gmt":"2023-11-15T09:30:06","guid":{"rendered":"https:\/\/www.klenty.com\/blog\/?p=12089"},"modified":"2024-02-13T06:41:56","modified_gmt":"2024-02-13T06:41:56","slug":"the-legality-of-recording-and-transcribing-calls","status":"publish","type":"post","link":"https:\/\/www.klenty.com\/blog\/the-legality-of-recording-and-transcribing-calls\/","title":{"rendered":"The Legality of Recording and Transcribing Calls"},"content":{"rendered":"\n

Sales calls are jam-packed with information about prospects\u2019 pains and concerns.<\/p>\n\n\n\n

And sales reps take vigorous notes to jot them all down. But it\u2019s tedious when they have to juggle note-taking with fully interacting with prospects.<\/p>\n\n\n\n

This is where conversation intelligence platforms come in.<\/p>\n\n\n\n

These platforms record, transcribe, and summarize every call, so reps can refer to them later and focus on the prospect when speaking with them.<\/p>\n\n\n\n

However, recording calls without consent is an invasion of privacy and may cause legal complications.<\/p>\n\n\n\n

The following section explores all the international laws your conversation intelligence software needs to follow.<\/p>\n\n\n\n

Disclaimer: This blog is an attempt to simplify call recording laws from around the globe. This is not legal advice or a thorough outline of all the laws pertaining to call recording.<\/em><\/p>\n\n\n\n

International Laws For Call Recording<\/strong><\/h2>\n\n\n\n

Here are the various international guidelines for call recording.<\/p>\n\n\n\n

United States<\/h3>\n\n\n\n

In the United States, there are two ways states approach call recording laws:<\/p>\n\n\n\n

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  1. One-party consent <\/strong>– Requires the consent from at least one party involved in the meeting. States that require one-party consent are Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.<\/li>\n\n\n\n
  2. Two-party consent<\/strong> – Requires all parties to consent for the recording of a call. States that require two-party consent are California, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Oregon, Pennsylvania, Washington, and Connecticut.<\/li>\n\n\n\n
  3. Mixed Consent<\/strong> – States like Nevada, Vermont, and Oregon, offer ambiguous regulation or no regulation at all.<\/li>\n<\/ol>\n\n\n\n

    European Union<\/h3>\n\n\n\n

    European Union\u2019s General Data Protection Regulation (GDPR) states that you need to justify the need to record the call and get explicit consent from all parties before actually recording. You can consider this as a two-party consent state.<\/p>\n\n\n\n

    Companies must also mention when, where, and how the call is being recorded.<\/p>\n\n\n\n

    In order to record the call under GDPR, one of the following conditions must be met:<\/p>\n\n\n\n