What Is Outreach.io? Breakdown of Features, Pricing & More

Is Outreach.io helping you build pipeline, or just giving your SDRs more work to manage?

If you’re stuck running the same standardized cadences across every account, juggling separate tools to find and enrich prospects, and still unsure whether the accounts in your sequences truly match your ICP, you’re not alone.

After every call, your flow breaks. You have to manually log activities, create follow-up tasks, decide the next step, and remember to come back to the account later. Your Outreach dashboard fills up with tasks instead of momentum. Execution depends less on conversations and more on how much admin work you can push through in a day.

In this blog, we’ll break down Outreach’s core features, pricing, strengths, and limitations, and explore an Outreach alternative built to reduce manual work and improve execution.

What Is Outreach.io?

Outreach is an AI-powered revenue workflow platform designed to help sales teams efficiently manage and automate their prospecting, engagement, and deal management processes.

Outreach offers sales execution, pipeline management, conversation intelligence, and revenue forecasting tools, all integrated to drive more effective buyer interactions across the entire customer lifecycle.

Founded in 2014, Outreach serves over 6,000 businesses globally and positions itself as a category-defining solution for sales engagement and revenue operations in the B2B market.

Who Can Use Outreach.io?

Outreach.io is best suited for enterprise and fast-growing sales teams looking for a comprehensive sales execution platform. Its extensive capabilities empower teams across the organization to drive productivity, improve conversion rates, and forecast revenue more accurately.

Sales Representatives:

• Automate outreach with multi-touch sequences across email, calls, and meetings
  
• Centralize tasks and communications in one workspace
  
• Gain actionable buyer insights to identify deal risks and opportunities
  
• Automate routine tasks like activity logging and meeting scheduling for greater selling focus

Sales Managers:

• Monitor team activity and engagement levels to ensure consistent pipeline development
  
• Automate reporting and access reliable forecasting tools
  
• Standardize training and coaching with shared workflows and messaging templates

Sales Leaders:

• View the entire funnel and drill down into individual deals and team performance
  
• Track key metrics such as rep activity, account engagement, and buyer sentiment
  
• Connect and optimize the sales tech stack for better collaboration and workflow efficiency

Outreach.io’s workflow automation, revenue intelligence, and unified workspace enable sales teams to operate with more clarity, consistency, and scale.

Features of Outreach.io

Let’s take a look at the sales execution features that Outreach.io offers:

• Multichannel Sequences: Outreach.io enables you to create sequences using multiple step types: Auto Email (automatically sent emails), Manual Email (personalized emails), Call (using Outreach Dialer), Task (custom reminders for any activity), and LinkedIn Task (reminders to engage with prospects on LinkedIn). This allows you to connect with buyers at different stages using their preferred channels.
  
• Advanced Email Sequence Capabilities: You can manage stakeholders in a sequence, consolidate responses in threaded emails, and leverage automated follow-ups to prevent stagnation and drive meetings.
  
• Out-of-Office Detection: Outreach automatically pauses email sequences when prospects are out of office and resumes them after they return to improve reply chances.
  
• Automated CRM Sync: Outreach.io provides seamless bi-directional sync with Salesforce, HubSpot, and Microsoft Dynamics 365, keeping prospect engagement data across emails, calls, meetings, and LinkedIn tasks in line with your CRM records.
  
• AI-Powered Sentiment Analysis: The platform uses machine learning to analyze buyer sentiment in email replies, automatically categorizing them (Positive, Objection, Referral, Unsubscribe, Other), so your team can respond quickly and appropriately.

Pros and Cons of Outreach.io

Pros:

• Designed for enterprise sales teams - Outreach delivers robust sales execution, pipeline management, forecasting, and analytics that fit the requirements of larger organizations managing multi-stage, high-volume deal cycles.
  
• Advanced automation capabilities - Outreach enables automation of key sales activities, including multi-step email and call sequences, automatic follow-ups, out-of-office detection, pausing for email sequences, bi-directional CRM sync, and automated calendar scheduling. These automations reduce administrative burdens for sales reps.
  
• AI-driven analytics - Teams benefit from Outreach’s AI-powered insights, deal health scoring, buyer sentiment classification, predictive forecasting, and voice analytics, helping leaders and reps make data-driven decisions and improve win rates.
  
• Strong integrations - Outreach offers integration with leading CRMs (Salesforce, HubSpot, Microsoft Dynamics 365) and connects with a broad range of external sales tools such as DocuSign, Intercom, ZoomInfo, and 6sense.

Cons:

• No AI-Based Next Step Execution After Sales Calls - Once a sales conversation ends, Outreach logs the call. But reps have to interrupt their dialing flow, remember the call context, schedule the next action, and then resume the session. As more calls occur, overdue follow-ups accumulate on the dashboard, critical follow-ups go unaddressed, and warm conversations turn cold.
  
• Standardized Sequences for Each Account - Outreach.io’s platform centers around standardized cadences and automation, meaning the same template, messaging, and engagement steps are typically used across all accounts. This “one-size-fits-all” cadence setup fails to deliver a custom engagement approach per account, even when different industries, roles, or opportunity levels require tailored strategies.
  
• Requiring Separate Data Tools - With Outreach.io, you must use third-party data tools or list providers to source and enrich accounts and contact data before you can launch outbound. The platform doesn’t fetch contact data or build lists natively; reps spend hours researching and managing contact info outside of Outreach, leading to extra costs and workflow complexity.
  
• Does Not Offer a Way to Vet ICP Accounts - Outreach.io does not natively score, tier, or vet your Ideal Customer Profile (ICP) accounts before sequencing. Reps often end up calling and emailing accounts that don’t fit the target criteria, resulting in poor connect rates, lower-quality pipeline, and wasted rep effort.
  
• Heavy Manual Burden on Reps - Outreach.io’s “task-based approach” raises tasks and reminders for each sequence step, leaving manual research, calling, emailing, and approvals to the rep. Overdue tasks are common in Outreach dashboards, and reps are forced to juggle a backlog of follow-ups and admin actions.
  
• Does Not Offer a Way to Scale High-Performing Outbound Channels

a) No Deliverability Infrastructure: Outreach does not offer a dedicated end-to-end deliverability suite (e.g., auto-warmup, inbox rotation, deliverability diagnostics) to systematically ensure your emails avoid spam, resulting in high bounce and low response rates.

b) Lack of High-Velocity Dialing: The native dialer allows one call at a time with no parallel or power dialing or voicemail automation. As a result, teams cannot scale cold calls or drive high daily connect volumes.

Outreach.io Pricing

You can choose from multiple Outreach packages, each focused on a specific set of capabilities. However, Outreach’s pricing is not transparent and you need to ‘Request Pricing’.

• Engage: Manage and execute sales engagement activities to drive efficiency and effectiveness in your role.
  Key features: Sequences, Snippets, Templates, Smart Account Plan, and more.
  
• Call (Voice package): Purchase voice calling plans and phone numbers for outbound motions.
  Key features: Integrated Sales Dialer, Live Call Monitoring, and more.
  
• Meet: Access AI-powered conversation intelligence for real-time assists, post-meeting insights, and coaching.
  Key features: Real-Time Call Recording, AI Smart Meeting Assist, and more.
  
• Deal: Get a unified view of all deals to identify risk, understand the pipeline, and move deals forward.
  Key features: AI Deal Assist, Deal Health Score, Deal Grid, Activity History.
  
• Forecast: Automate roll-ups and scenario modeling for accurate revenue forecasts.
  Key features: Pipeline Dashboard, Forecast Rollup, AI Projection.
  
• Amplify: Power revenue workstreams using Outreach AI Agents, with a credit-based, per-action consumption model.
  Key features: AI Revenue Agent, AI Deal Agent, AI Research Agent, AI Personalization & Engagement.

Klenty: The Best Outreach.io Alternative for Growing Sales Teams

Klenty keeps your outreach moving after every conversation, instead of handing you more tasks.

In Outreach.io, once you finish a call or get a reply, the cadence typically stops. From there, everything depends on you: remembering the context, deciding the next step, creating follow-up tasks, setting reminders, and coming back at the right time.

With Klenty, execution doesn’t stop at the conversation. After your sales interaction, AI automatically creates the next step for you, follow-ups, reminders, and actions based on the context of the conversation.

Instead of just suggesting what you could do next, Klenty prepares the execution so you can review and move forward without breaking your flow.

You use Klenty’s sales engagement platform to plan, execute, and track outbound across channels, while AI takes over non-pipeline work like list building, account research, and email drafting, so you can spend more time on real conversations and less time managing tasks.

Features of Klenty

1. AI-based next step execution with Action AI

Klenty’s Action AI listens to your sales conversations, understands what was discussed on the call, and intelligently generates the next action. You can focus on dialing, not managing next steps, execute the right tasks at the right time, and save time with auto-generated follow-up messaging.

Schedule Next Actions As Soon As the Cold Call Ends - Skip digging through transcripts or manually creating tasks. Action AI identifies the next action from your call and automatically creates it.
Example: If a prospect says – "Call me Friday at 3 pm," then Action AI schedules that follow-up automatically.

Find Your Next Actions Generated For You - No more spending 30 minutes writing follow-up emails or finding new contacts. Action AI uses conversation context to draft personalized follow-ups instantly.
Example: If a prospect says – "Reach out next week," then Action AI selects a smart default window based on rep-defined rules.

Execute the Right Action at the Right Time, effortlessly - Say goodbye to forgetting follow-ups. Action AI surfaces the right next action for the right prospects at the right time, so every conversation moves forward.
Example: If a prospect says – "You should speak to Sarah, our Head of Procurement," then Action AI searches for Sarah, adds her to the account, and generates the appropriate task.

2. Agentic Cadences

Agentic Cadences help sales teams create a unique strategy of engagement for each account- and then execute that strategy with AI.

Agentic Cadences let you use AI in 3 specific ways

• Create entire personalized cadences with AI
• Ask AI to create specific email steps in the cadence- be it personalized emails or research actions. 
• Insert account and prospect research into your existing templates with ‘AI Variables.’

Agentic Cadences allow reps to go from manually drafting every sequence and every email to just ‘reviewing and approving’ AI output.

You get complete control over AI generation- set guardrails at the global-level (across your team), sequence-level, or at the email-level.

3. AI List Builder

List building has always been a bottleneck. Sales reps spend hours refining filters only to settle for imperfect lists that don’t match exactly your ICP. Filters can only get you so far.

Klenty’s AI List Builder changes that. SDRs can now build lists using a prompt in simple English. Sales reps simply type out a prompt like:

“Find B2B SaaS companies hiring SDRs, expanding to APAC, using Salesforce.”

The AI taps into a database of 700M+ contacts, scores the accounts based on your prompt, and gives you the reason for each score, so you’re not guessing why it’s a good fit.

Even better: You can go beyond filters, use keywords, or exclusions to refine with precision.

Once you have the ideal account list, the AI enriches it with verified contact data (emails + phone numbers) using a waterfall approach.

4. Automate Prospecting with a Team of AI Agents

Klenty’s AI Agents automate prospecting. Simply describe your ideal customer profile (ICP), and Klenty builds targeted lists, enriches contact data, researches accounts, and writes relevant, personalized emails for you. Your reps only need to review and approve, letting them spend more time on real conversations and less on admin.

5.  Email Deliverability Suite

Klenty provides a full-stack email deliverability suite to ensure your emails don’t end up in spam.

It handles everything from the initial setup to optimization:

Klenty provides deliverability insights showing the percentage of emails that land in the Primary Tab across different email service providers, along with suggestions for improving deliverability.

This goes beyond basic deliverability tools by giving actionable intelligence on inbox placement rates - something most competitors don't offer.

 Additionally, Klenty's custom domain tracking helps build custom links and domains to avoid spam filters

6. Parallel & Power Dialer

Klenty’s AI Power and AI Parallel Dialers let reps breeze through call blocks without dialing each number or listening to endless dial tones and voicemails. Automatic skip features eliminate dead time, enabling conversation-to-conversation calling for maximum talk time, and productivity jumps from hours lost to admin to hours spent selling.

7. Goals and Reports

Klenty is best for goal-driven sales teams. Managers can set daily, weekly, and monthly targets for the sales team, get them to commit towards targets for activity, prospect coverage, and conversion, and spot gaps as they happen (not after) to ensure timely interventions.

8. Deep integrations with CRMs

Klenty integrates deeply with Salesforce, HubSpot, Pipedrive, and Zoho CRM to drive true acceleration. Any contact you add to your CRM gets updated automatically in Klenty. Set up Triggers to drive leads from Klenty back into your CRM and save hours every day to focus on critical selling activities.

With Klenty’s CRM Acceleration:

• Auto-sync email engagement data like opens, clicks, and replies straight into your CRM.
• Book meetings, send emails, and manage outreach campaigns directly from within your CRM, no screen-switching needed.
• All conversations and email copies sync back into your CRM, so it remains your complete source of truth.
• Use automated workflows to import contacts, update data, and create tasks, making every hour of your team’s day more effective.

Klenty ensures reps focus on building relationships, closing deals, and executing pure selling activities, never on manual busywork or tedious data entry.

Klenty’s Customer Experience for Growing Sales Teams

For Klenty customers, you only pay when you purchase the solution; every other aspect of support, onboarding, and optimization is delivered free of charge. Klenty provides end-to-end customer support for all users, making it a standout platform for growing sales teams.

Here’s what you get:

• Free onboarding. Every customer receives customized onboarding, sized to your team, your goals, and unlimited calls until your entire team is ramped and comfortable using the platform.
  
• Free systematic implementation program. Klenty’s support team provides implementation and strategic consultation, completely free, to help you get maximum value.
  
• Free 24x5 customer support. With response times averaging just 2.5 minutes, free support is provided for all users for the entire customer lifecycle.
  
• Free deliverability consultancy. Klenty conducts free deliverability audits and diagnostics, ensuring your emails land in the primary inbox and helping you fix issues like spam or high bounce rates.
  
• Free quarterly reviews. Klenty gives you regular, proactive performance analysis and recommendations based on your usage and results, ensuring your team keeps improving month after month.

Usability and Transparency

• Easy-to-use interface with no bloatware. Klenty’s user interface is intuitive, minimal, and clutter-free, enabling any rep, no matter their technical background, to get running fast and deliver rapid results.
  
• Transparent pricing. Klenty’s pricing is completely public, so you never need to guess your cost or worry about hidden fees.
  
• 14-day free trial. Every team gets a risk-free 14-day free trial, plus a dedicated account manager for guidance and support.
  
• Affordability. Klenty’s basic plan starts at just $50 per user per month, making it one of the most cost-effective sales engagement platforms for growing teams.
  
• Pay for what you need. Whether you run an email-only team or a multi-channel team, Klenty has tailored pricing plans so you never pay for features you won’t use.

If you’re a growing sales team, you need a sales engagement platform that helps you build more pipeline with the team you already have. With Klenty, you get AI that builds your lists, researches accounts, writes and personalizes your outreach, powers high-velocity calling, and keeps your CRM fully up to date, so you can focus on having more conversations and booking more meetings.

After your sales call ends, Action AI executes the next step, creating follow-ups, tasks, and reminders automatically instead of just suggesting them, while you focus on real conversations and meetings.

If you’re ready to move from non-pipeline activity to a predictable pipeline engine, it’s time to see Klenty in action.

Start your 14-day free trial or book a personalized demo to see how Klenty can help your team hit its pipeline and revenue goals.

Frequently Asked Questions